Webinars

Poor writing is an expense you can no longer afford!

With every word carefully scrutinized, your writing needs to be top-notch. Cultivate writing skills by offering engaging webinars in-house. Our nationally recognized business-writing webinars teach compelling, powerful writing techniques that prevent mistakes and take your skills to the next level, and at a reasonable price.

Call us at 425.485.3221 or email us today for more information.

Details for In-House Webinars:
Pick the webinar titles that match your needs from the list below. We will deliver high-quality content to help your employees reach their personal and professional goals.

  • You set the webinar time(s) and frequency (if more than one session is occurring).
  • Each participant receives a Strategy Sheet for each webinar, downloadable through the Web. These handy reference sheets remind them of the key concepts learned.
  • We process the registration and provide the webinar platform.
  • Ask how we can tailor the content for your organization.
Contact us at 425.485.3221 or info@drjuliemiller.com today for more information.
Webinar Topics
 
Not seeing a webinar topic your employees need? We can tailor our content to meet your needs.
 
Avoid Email Snafus: Increase Your Effectiveness and Decrease Your Stress

Email communication has built-in pitfalls that result in costly business mistakes and damaged relationships. What's the result? Miscommunication, loss of work time, damaged business relationships and low morale. If you're involved with email snafus on a frequent basis or have employees whose email is getting them into trouble, this webinar is for you.

Learn proven techniques from the GUTS Model to increase your effectiveness and decrease your stress. This webinar will show you how to write effective emails that help you avoid conflicts, potential lawsuits, and the loss of a valuable employee or an important business contract.

In this webinar you will learn how to:
  • Develop strategies for dealing with emotionally-charged emails
  • Learn common email pitfalls to avoid
  • Learn a four-step model to use to transform your emails from emotionally-charged to emotionally-effective
  • Practice a written communication strategy that promotes positive business relationships
Speaker: Carol "Chaz" Chazdon is a trainer, instructional designer, and principal consultant with Chaz Consulting. She specializes in group facilitation, strategic planning, and training design. Chaz works with businesses, government agencies, and non-profits to resolve conflicts, improve communication and strategically plan for a desirable future. Chaz Consulting provides clients with cutting edge organization solutions. Chaz holds a Masters degree from the University of Northern Colorado and is also a certified mediator.
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Business Writing That Counts! A Two-Part Series

Consumers and businesses are spending less. Competition is fierce and the cost of poor writing is an expense your business can no longer afford. You need employees who produce more powerful and compelling documents in less time.

Your employees will improve their writing skills, fill in skill gaps, and increase their productivity in this practical, interactive webinar series. First, they will learn the fastest organizing, get-started tool on the planet. Second, they will learn a time-tested strategy to logically unpack their messages.

In this two-session webinar series participants will learn to:

  • Streamline the writing process from inception to document completion
  • Analyze the reader for appropriate messaging and tone
  • Write with clarity and conciseness
  • Increase productivity and prevent rework
  • Polish their professional image
  • Write compelling documents that get the desired action

Note: Each session is approximately 90-minutes in length. A workbook accompanies this course and some pre-work may be required.

Speaker: Dr. Julie Miller, author of Business Writing That Counts! and business-writing expert has worked with over 600,000 professionals. Her goal is to improve her clients' bottom lines by eliminating bad writing.
  

Create a Top-Notch Blog For Your Business

Blogging is one of the best ways for your business to stand out. This webinar addresses blogging essentials to get you started as well as strategies to take your blog to the next level. Learn from a writing expert on how to create compelling content. Hear from a business etiquette expert on the most important blogging rules you need to know.
Utilize your blog with other social media outreach activities to create buzz about your posts.
In this webinar, you will learn:
  • Nine tips to make your blog really stand out
  • Community building strategies
  • How blogrolls, sidebars and links increase traffic
  • Writing tips to make your content captivating
  • Blogging dos and don'ts
  • How to attract a following without increasing your workload (too much!)
Speakers: Dr. Julie Miller, author of Business Writing That Counts! and business-writing expert has worked with over 600,000 professionals. Her goal is to improve her clients' bottom lines by eliminating bad writing. Arden Clise is an etiquette consultant, speaker, and business etiquette columnist for the Puget Sound Business Journal. Founder of Clise Etiquette, Arden helps companies increase their profitability and improve their company image by giving employees the skills they need to be confident, courteous, and successful.
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Death By PowerPoint: Your Slideshow is Not A Teleprompter!

Ever experienced "death by PowerPoint"? Audiences expect the best and a poor presentation leaves a lasting negative impression. But, there is life after death (by PowerPoint)!

Prevent your audience from sitting through another bad presentation by making your slideshow dynamic and memorable. Learn how to showcase your ideas with style and present complex information in a simple and effective way. Most importantly, find out why using your presentation as a teleprompter is a fatal flaw for presenters.

In this webinar you will learn:

  • Alternatives to bullet-points
  • Easy and inexpensive resources for great images
  • Common mistakes to avoid
  • Effective ideas for keeping the audience on track
  • PowerPoint Do's and Don'ts
  • When to use animation
Speaker: Presentation Design Guru, Susan Stoen, shares her twenty years of experience and dozens of "before" and "after" examples. By combining her skills in communications, graphic design, and presentations, Susan has made it her goal to assist professionals in using visual elements to tell their stories in a clear and compelling way.
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"Didn't You Get My Email?" Crafting Emails That Stand Above the Noise

Poorly written emails damage relationships, ruin sales opportunities, and prevent your upward mobility. Every email you send is being scrutinized. Avoid writing emails you cringe at later by crafting compelling messages that are read and acted upon.
This webinar focuses on proven writing strategies that help you deliver clear, succinct, and professional emails. You will learn tips and techniques to boost your credibility and get the outcome you intended.
In this webinar, you will also:
  • Learn what words impact your email's tone
  • Understand why subject lines are the key to productivity
  • Practice revising your writing for clarity
  • Frame your words to compel the reader to act
  • Understand reader-focused writing
  • Know the five don'ts in any email
Speaker: Dr. Julie Miller, author of Business Writing That Counts!, has a passion for clear communication. She makes it her business to assist professionals in delivering crisp messages that get results. For over thirty years she has helped companies improve their bottom lines by eliminating bad writing.
 
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Dismantling the Language Barrier: Navigating Workplace Communication Challenges

Commerce has officially gone global.and taken English with it. While your firm may or may not do business in other counties, you are no less required to communicate with people from other countries. If English is their second language, these encounters can be frustrating, take time, cost money, and lose clients. Learn how to break down the barrier that is created when you're communicating with someone who speaks a different language. Save time, save money, and save your reputation!

In this webinar you will learn:

  • The Top Ten Don'ts when communicating with a non-native English speaker
  • What to do when someone doesn't understand you
  • What to do when you don't understand someone's English
  • What societal references to avoid
Speaker: Our expert with non-native English speakers, Teresa Romaneschi, shares her fifteen years of experience helping international clientèle in Southeast Asia and teaching at North Seattle Community College. Teresa holds a Bachelor's degree in Speech Communication, a Master's degree in Education, and a TESOL certification.
 
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Email Best Practices: Power, Peril, and Productivity

Email has become the single most important communication vehicle in business today. In fact, last year American businesses sent 2.7 trillion emails. We are addicted to its speed and convenience, but has your organization mastered the correct use of the tool?
Setting standards on how to communicate via email will set your company apart from your competition. How? All messages and interactions from your employees will be top notch and consistent with your company's brand.
In this webinar, you will also learn:
  • Email Do's and Don'ts
  • How to create attention-getting subject lines
  • The three Ps to email protocol
  • What your greetings, closings, and signature blocks say about your company
  • Best practices of email etiquette
  • Productivity strategies to control the Inbox chaos
Speaker: Dr. Julie Miller, author of Business Writing That Counts!, has made it her mission to establish the importance of email etiquette. A business-writing expert for over thirty years, Dr. Miller teaches busy professionals how to leverage the power of email while avoiding its perils.

Email-The Liability Trap: Think Before You SEND!

If your employees use email in any capacity-take heed! Every written word is a potential legal disaster. Now is the time to take action! Awareness of the issues surrounding the electronic age (and how to prevent the fallout) is the key to your firm's survival.

Hear from a top-notch attorney and writing trainer about the legal-writing ramifications of every email, instant, and text message leaving your employees' devices. Learn eight relevant tips to:

  • Prevent your firm from ending up in email hot water
  • Avoid costly email disasters-at least the legal ones
  • Prevent the loss of relationships and reputation when communicating quickly

In this webinar you will learn:

  • How to spot legal danger in email
  • The key elements of copyright permissions and confidentiality
  • Why having a formal email and Internet policy is essential
  • When to pick up the phone instead of sending an email
  • How to control who sees your email
Speaker: As founder and president of J. Nyden & Co., Jeanette offers customized training programs and seminars which emphasize practical and relevant negotiation skills. She is also a Seattle business attorney in solo practice. In her role as an attorney, Jeanette helps small companies negotiate a variety of deals from asset sales to alliance agreements.
 
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Get a Grip With Grammar That Counts!

Always present yourself in the best light possible by ensuring your documents are grammatically correct. Eliminate writing-related worry. Get a grip on the most important grammar rules-the ones that really count.

Be it email, newsletters, or annual reports, grammatical mistakes hurt your reputation. Learn techniques to fine-tune any document and review the most important principles behind business writing. Your goal is to deliver quality products and services-make certain all your written communications have the same polish.

In this webinar you will learn to:

  • Recognize and prevent the ten most common grammatical errors
  • Apply tips to remember long-forgotten grammar rules
  • Increase clarity through proper word usage
  • Upgrade the quality of your business writing
  • Reduce grammar frustration and anxiety
Speaker: Dr. Julie Miller, author of Business Writing That Counts! and business-writing expert has worked with over 600,000 professionals. Her goal is to improve her clients' bottom lines by eliminating bad writing.
 
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Getting Started with Social Media


More and more companies and individuals are using social media tools to promote their business, increase contacts, and find jobs. However, social media is a big world and there is much to know to use it effectively and avoid a misstep. Whether you're new to social media or a regular user, this webinar will teach you the rules of engagement so taht you have more success using LinkedIn, Facebook, and Twitter.

We'll cover:
  • What you should and shouldn't have on your profile
  • The importance of branding
  • Why it's important to be clear on your goals and intent for each site
  • Using the social media site(s) that best meets your needs
  • Who you should and shouldn't connect with
  • Social media etiquette to keep you from being defriended, unfollowed or otherwise ostracized
Speaker: Arden Clise is an etiquette consultant, speaker and business etiquette columnist for the Puget Sound Business Journal. Founder of Clise Etiquette, Arden helps companies increase their profitability and improve their company image by giving employees the skills they need to be confident, courteous, and successful.

Arden offers contemporary business etiquette seminars and individual consulting. An engaging speaker, Arden presents at corporations, organizations, professional associations, and colleges.

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Give Your Elevator Speech a Lift!

Every business professional and entrepreneur needs a clear, concise, and memorable answer to the question "What do you do?" In this shifting and complex business climate you must be able to articulate your value in the marketplace. Learn guest expert Lorraine Howell's proven method for crafting your own engaging and memorable "elevator speech."

In this webinar you will learn:
  • How to identify your target market/audience
  • How to connect with any potential customer or referral partner
  • How to stay memorable and have people want what you have to offer
  • How to stay sharp and engaging in every conversation
Speaker: Lorraine Howell, author of Give Your Elevator Speech a Lift!, coaches top executives and professionals on how to be more effective when speaking to the media or making public presentations. She is a specialist in message development, presentation skills, media interview skills, and crisis communications. Lorraine started Media Skills Training in 1998 and helps clients improve their performance in media interviews, speeches, and presentations.

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How to Prevent Meetings From Hell!

This webinar distills the skills used by professional facilitators to keep meetings productive.
By the end of the webinar, you will be able to:
  • Define the role of an effective meeting facilitator
  • Create and use an outcome-based agenda
  • Explain when and how to use at least five essential meeting management skills
This webinar is extremely interactive and fun. Our guarantee: You will lead your next meeting more effectively. That's a promise!
Speaker: Guila Muir M.Ed, is principal of Guila Muir & Associates, a Seattle-based firm specializing in developing professionals' facilitation, presentation and training skills. Since 1983, Guila has trained thousands of people on an international level. Currently she prefers to facilitate "big, messy" public input meetings, and to teach others basic skills to make any meeting more productive.
Guila learned to swim as an adult and has swum from Alcatraz Island to San Francisco five times. "A facilitator can often feel like a kayaker trying to move forward on a rough sea," she says. "I teach skills to ensure your boat stays upright and on track."
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How to Write Technical Content Worth Reading!

Part 1: Envisioning and Planning Your Writing
  1. Get Organized
  2. Focus on the Reader
    • Reader-focused examples
    • Writing to a global audience
  3. Idea Mapping
  4. Power Numbers
  5. Reinforcement Exercises
    • Idea Mapping
    • Power Numbers
    • Writing to the Reader
Part 2: Content Development
  1. Grammar Review
  2. Concise Writing
  3. Start Writing Technical Documents
    • Power Headings
    • Power Sentences
    • Power Paragraphs
      • Introductory Paragraphs
      • Conclusions
  4. Reinforcement Exercises
    • Case Studies
    • White Papers
    • Reports
Part 3: Revising and Finalizing Your Writing
  1. Revising Tactics
  2. Proofreading Content
    • Checking content at the sentence and paragraph levels
  3. The Importance of Editing
  4. Peer Reviews
  5. Reinforcement Exercises
    • Identifying:
      • The plan and ideas presented
      • Focus on the reader
      • Strong sentences
      • Action words
      • Active voice
    • Optional Exercises
  6. Wrap Up
Speaker: Dr. Janet Wilson is a Certified Master Trainer for Business Writing That Counts! She has strong expertise in technical writing, writing coaching, and instructional design.
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Managing Workplace Conflict: Learn How to Successfully Implement Organizational Change

Change! The word scares most people to death, but it's a critical success component in business. As an executive, you are tasked with championing change to drive the growth of the company. Yet, if your employees are not on-board, unhealthy conflict arises . . . and productivity, morale and profits suffer.
In this webinar, you'll learn how to:
  • Knock down the employee defense walls that resist change
  • Get employee buy-in on the need for change
  • Implement effective change management strategies
  • Use a 4-step process for turning conflict into opportunity
  • Recognize the difference between constructive and destructive conflict
  • Turn destructive conflict into constructive opportunity
Speaker: Dee Knapp, employment attorney and expert mediator, helps business and HR leaders successfully implement workplace changes. A member of the American Arbitration Association Mediation Panel, Dee teaches you the critical steps to take during organizational change to minimize conflict. Change can be a powerful tool to drive the profitability of the company . . . if you've mastered the methodology to implement it.
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Negotiate Your Deal Through Email: Learn the Keys to Effective Email Negotiation


Fifty percent of all email negotiations end without reaching a deal... make sure yours gets done! Learn the strategy and tactics you need to effectively resolve your email negotiation. You will gain the tools you need to deliver the right message to your prospect during every step of the email negotiation process. This powerful webinar combines techniques from guest negotiation expert, Jeanette Nyden, and our business expert writing guru, Dr. Julie Miller.

Our two-session virtual classroom teaches your employees a unique three-step numbering system that guarantees shorter turn-around time and works for every kind of writing-from quick emails and concise memos to performance reviews and lengthy proposals. 

In this webinar, you'll learn to:
  • Persuade using both strong negotiating and good writing techniques
  • Choose an effective and appropriate tone for email negotiations
  • Convey the proper intent for maximum impact
  • Transform sloppy and ineffective emails into powerful negotiations

Speaker: Jeanette Nyden, author of Negotiation Rules! A Practical Approach to Big Deal Negotiations, works with CEOs to craft successful negotiation strategies and to build negotiation capabilities throughout the entire organization. Her specialty is helping companies whose sales and/or purchasing departments negotiate complex vendor/supplier contracts. Jeanette understands what it takes to navigate these complicated relationships.

 

Punctuation That Counts: Catch Your Mistakes Before Your Readers Do!

Punctuation mistakes cost time, money, and productivity. Case in point: In 2006 an errant comma in a contract cost a Canadian company $2 million!

Prevent rogue punctuation marks from making their way into your writing. Put your best foot forward with techniques that produce error-free emails, reports, and memos. Immediately improve your writing skills in this interactive webinar.

In this webinar you will learn to:

  • Use new approaches to de-mystify an old topic
  • Improve writing clarity through accurate punctuation
  • Use punctuation to influence tone
  • Apply quick proofreading tips to catch common punctuation errors
Speaker: Dr. Julie Miller, the Punctuation Professor of Business Writing That Counts!, knows exactly how to assist writers. Her thirty years of experience coaching thousands of professionals in writing has yielded exciting results for her clients-more career opportunities, improved reputations, and stellar content.
 
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Seal the Deal with Etiquette Essentials for Sales People

Sales and business development professionals who communicate with polish, confidence and courtesy will seal more deals and build profitable customer relationships. In this webinar, we'll address the 10 most common mistakes sales professionals make without even knowing. You'll learn how to effectively communicate and build rapport with customers over the phone, email and in-person.

After this webinar, participants will understand:

  • The importance of business etiquette as a tool to stand out from the competition
  • How to communicate with customers and prospects in a way that builds business relationships
  • Ways to build rapport with your prospect
  • The power of LinkedIn to research and connect with your customers
  • How to overcome the challenges of communicating by digital means

Speaker: Arden Clise is an etiquette consultant, speaker and business etiquette columnist for the Puget Sound Business Journal. Founder of Clise Etiquette, Arden helps companies increase their profitability and improve their company image by giving employees the skills they need to be confident, courteous, and successful.

Arden offers contemporary business etiquette seminars and individual consulting. An engaging speaker, Arden presents at corporations, organizations, professional associations, and colleges.

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Secrets of Great Presentations: Passion, Power, and Persuasion


Great presentations don't just happen. To be an excellent speaker you need a generous dose of passion, planning, and persuasive language that will take your audience where you want them to go.

In this session, you will learn tips, tools, and strategies for:

  • Identifying your key audiences and how to connect with them
  • Adding stories to reinforce your key points
  • Creating compelling introductions and conclusions
  • Adjusting in real time to the needs of your audience
  • Calming your nerves and staying relaxed and confident

Speaker: Lorraine Howell, author of Give Your Elevator Speech a Lift!, coaches top executives and professionals on how to be more effective when speaking to the media or making public presentations. She is a specialist in message development, presentation skills, media interview skills, and crisis communications. Lorraine started Media Skills Training in 1998 and helps clients improve their performance in media interviews, speeches, and presentations.

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Writing That Sells! How to Influence and Persuade on Paper

With fewer deals in play, competition is fierce. Selling your idea, product, or service in writing can make or break a contract in minutes. If your words miss the mark, the deal never happens. Gain the advantage by paying attention to those words and phrases that separate you from the pack. Learn writing techniques that motivate a prospect to action by understanding their needs.

In this webinar you will learn:

  • The five NEVERs of sales writing
  • How to use our Power Selling Checklist for success
  • How to critique your proposal from the reader's point of view
  • Words and expressions that motivate the reader to act
Speaker: Dr. Julie Miller specializes in getting tough messages across to any audience through good writing presentation skills. She will share her twenty years of experience helping individuals achieve greater results in communication, leadership, and team-building.
 

Your email webinar was very informative and I learned at least 5 things I can do to improve my email correspondence. The pace of the webinar was perfect.
M. Springer

Attending your webinar, "Didn't You Get My Email?" Crafting Emails That Stand Above the Noise, this morning was an excellent use of my time. Today I will begin implementing no less than a dozen techniques you recommended during your webinar.
Perkins Coie

I found your webinar to be highly professional and well organized. I was also convinced you had done the research to back up the information you were presenting. I would welcome the opportunity to participate in additional webinars you may offer in the future.
Perkins Coie

Your webinars are very helpful. I am already putting the rules to work with hopes of making the best use of your training.
City of Seattle

Your webinar series was just wonderful. Thank you for the practical information.
City of Santa Barbara

I thought the webinar was very informative. Thank you!
Bank of the West

We appreciate your help and the webinar was fabulous!
Los Angeles County Office of Education

Great presentation, easy to follow.
Los Angeles County Office of Education

Thank you so much for helping us out. The strategy sheet was a great take-away from the program.
Analysis Group